"​-How did this bozo get this job?"​

In an ideal world, our jobs would be challenging, engaging, and rewarding all the time. But, as I’m sure you’re already aware, that isn’t always the case.
However a good manager could change that, once it may just take a small tweak to make your work a more satisfying place.

• Nevertheless we’ve all had that one manager who never should have been put in charge. It’s the same person who allows their job title to get to their head and inflate their sense of self-importance. In a leadership role, they’re not particularly inspiring or emit a charismatic aura. They don’t build the team up and may not even know or have a significant amount of experience in what they’re doing. All of your co-workers (including yourself) are left wondering, “How did this bozo get this job when they clearly can’t do it?”

Would you like to perform better as a manager?

So if your answer is YES, you should stop preforming some acts, such as:
Criticizing without explanation,
Acting as if greeting your team members is something you are physically incapable of. You don’t always have to say “Good Morning.” A simple “Hello!” or “Hi!” or “What’s up?” works too. The point is to acknowledge that everyone is here and ready to start the day.
Gossiping about the employees behind their back and at the same time faking being nice to them.
Communicating with the team solely through emails. Face - to - face discussion assures everyone they’re on the right track and creates a stronger bond.
Abusing the title.
Getting into a public argument with an employee. Workplace drama has its entertaining moments, but it is uncomfortable and unprofessional. Treat the issue in a private discussion with the employee one-to-one.
Do not take all of the credit. You didn’t do it all. Nobody does. Don’t say you did.
Good Managers Never Say to Their Employees:

• “I don’t have time.” - A good manager will make time. If your employee approaches you with an issue, question or idea, don’t brush them off with…
• “That has nothing to do with me”
• “Stop wasting my time.”
• “I’ve got more important things to worry about.”
• They’ve obviously approached you for a reason even if it’s just to get a pat on the back or “yes. (We all need a bit of reassurance, occasionally).
• If people don’t like to talk to your manager, it might be because he/she makes people feel uncomfortable every time they approach.
• Accept it and stop what you are doing, turn away from your computer, and really listen to your people. You will teach them what good leadership looks like. This is similar to the leader who won’t talk to people they consider beneath them from other teams. Don’t send someone’s goodwill ambassador to talk to your junior "woodchuck" until you know what they want. It might be a decision only you can make.

“The customer is always right.”

• It is never OK for a client to verbally abuse your staff. some of the employees may be great at customer service and will deal with it themselves, but it’s still important for you to make it clear that you’re there if they need support and back up.  

“Leave it at home.” It’s odd and kind of frustrating when people say things like…

• “Personal circumstances shouldn’t affect your work.”
• “You’ve got to keep your professional and working life completely separate.”
• “It’s not personal.”

Work is personal.

• We spend the majority of our week working and we’ll all experience highs and lows in our personal lives, it’s almost impossible to not bring it into the office. Sometimes, you may need to support your employees with personal issues, sometimes you may need to bend the rules to help them out and sometimes you may need to give them the benefit of the doubt. Telling someone to “leave it at home” will just force them to hide their emotions, probably cause them to get even more stressed and worried – and that’s when people burn out.  

“You’re lucky you have this job.”

• Just remember, If your employee actually can’t do their job very well, it’s your fault for hiring them in the first place and it’s your responsibility to step in and support them to get better – or to let them go.

“It’s always been this way.”

• To be a great manager, you must be ready for change and to adapt the way you and your team work, to become more efficient and more relevant.
• Understand that, in the majority of the time, it's Your staff the ones who are in the trenches every day, they have first-hand experience of the way things work. Not to mention that they and are the ones in the best position to make suggestions about how to improve things.

Don’t be scared of change.

Some people lose their mind when they receive criticism. They take everything personally. These are tough superiors to serve because it keeps everyone on pins and needles and silences great ideas. Good ideas and decisions are not just for leaders. If your people are trying to tell you that a decision was not wise or is hurting the organization, you might want to re-examine it. You may be right, but getting a second opinion is not a sign of weakness.

• If your most common reflex is to attack the questioner, then you might not be making very good decisions. Ask someone you admire for advice if this keeps happening to you. Don’t get paranoid and start thinking everyone is trying to box you into a decision you don’t want to make.

Jorge M. Correia

Customer Service - Articles Writer - Curious.
https://www.linkedin.com/pulse/how-did-bozo-get-job-jorge-correia/